Summary: The One Minute Manager by Ken Blanchard

Summary: The One Minute Manager by Ken Blanchard

#1 One Minute Goal Setting


Just like a bowler gets a strike and knocks down all the pins, we need to know where our pins are. How long would we want to bowl when there’re now pins.

  1. Agree on our goals.
  2. Communicate what good behavior looks like.
  3. Write each of our goal in a single page in less than 250 words.
  4. Take a minute to read our goals and look at our performances.
  5. See if performance matches goal.
You have three hiring choices as a manager
  1. Hire winners who are hard to find and cost a fortune.
  2. Hire potential winners and develop them to become a winner.
  3. Hire prayer and hope this person works out.

 

#2 One Minute Praising


  1. Tell them up front you’re going to let them know how they’re doing.
  2. Praise immediately.
  3. Tell them what they did right and how it helped others.
  4. Stop for a moment to let the feeling sink in.
  5. Encourage them to do more of the same.
  6. Shake hands or touch people to show my support.
Don’t Punish someone who lacks confidence or is insecure.

The dog had an accident on the rug. He pounds him on the butt with a newspaper and throw him out to the kitchen where he should do his real business. After about few days, the dog will poop on the rug and jump his way to kitchen.

 

#3 One Minute Reprimand


Never attack a person. A person is not a problem. His behavior is.

Touch is very honest. People now immediately when you touch them if you care about them or pretend to do so to manipulate them.

When you touch, you should not take. You should refrain touching until you know them and am really interested in their success.

  1. Tell them up front you’re going to let them know how they’re doing.
  2. Reprimand immediately.
  3. Tell what they did wrong.
  4. Stop for a moment to let the feeling sink in.
  5. Shake hands or touch to show my support.
  6. Reaffirm you think well of them but not their behavior in this context.
  7. Realize when reprimand is over, its over.

 

Game Plan


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