1. The Flooding Smile

Don’t smile immediately. Look at a person face for a second. Pause. Soak in their persona. Let a big, warm, responsive smile flood over my face. Spilt-second delay convinces people my flooding smile is genuine and exclusive for them.

 

  1. Sticky Eyes

Pretend my eyes are glued to the lips of person speaking. If I must look away, do so slowly.

 

  1. Epoxy Eyes

No matter who’s talking, keep looking at the person I want to make impact.

 

  1. Chest up, shoulders back

Perfect posture is the key to appear confident.

 

  1. Big-Baby Pivot

Treat people as big babies “ I think you are very, very special! “

 

  1. Hello Old Friend

Treat people as my old long-lost friends.

 

  1. Stop Fidgeting

Let my nose itch, my ear tingle, my foot prickle. Do not fidget, wiggle, twitch, squirm or scratch. Keep my hands away from my face.

 

  1. Dual Sense

Express myself and keep an eye on how my listener is reacting.

 

  1. Visualize the Scene

Visualize myself walking around with chest up, shoulders back, shaking hands, flooding smile, stick eyes and dual sense. Do so in a quiet and tranquil environment. Noisy and distracting places do not work.

 

  1. Match mood

Match the mood and tone of people, if even for a moment.

 

  1. Empathy and Passion over Content

No matter how smart the content, empathetic and passionate delivery makes me sound exciting.

 

  1. Always wear “What’s that’?

Whenever I go, wear something strange, unusual that will make people approach “I couldn’t help but notice your … What’s that?’

 

  1. Ask “Who’s that?”

If I don’t know someone, approach the host and ask for introduction or a few facts to turn into  icebreaker.

 

  1. Eavesdrop In

If the person is in a group conversation and I cannot find a host, stand near them and eavesdrop. Wait for the signal to jump in with Excuse me, I couldn’t help but overhear…

 

  1. Never Naked City

Don’t give direct answer on where I am from. Give some clever response ‘I’m from the land of pagodas.’

 

  1. Never Naked Job

Don’t give direct answer on what I do. Give some clever response ‘I help people leverage technology in business and their personal lives’.

 

  1. Never Naked Introduction

Don’t let the people figure out each other. It’s my job to pave a road for their conversation.

 

  1. Word Detective

Listen to every word for clues to their preferred topics.

 

  1. Put them in Limelight

The longer I keep the spotlight away from me, the more interesting people find me.

 

  1. Parroting

Simply repeat last few words people say (especially when the conversation is dying)

 

  1. Encore

Shine the spotlight on people in front of crowds. Ask them to tell about the time they performed well.

 

  1. Hide Negative in the Closet

Save negativity for later. Accentuate the positives when I first meet people.

 

  1. Go Grab News

Don’t leave for party or small talks without scanning news first.

 

  1. Don’t ask ‘What do you do?’

It’s a cliche. Instead ask, ‘How do you spend most of your time?’

 

  1. Dynamic Resume

Just as I tweak my resume for different jobs, tweak my verbal resume for different contexts.

 

  1. Personal Thesaurus

Look up some common words I use everyday. Swap with rich, creative and powerful vocabs.

 

  1. Kill ‘Me Too!’

The longer I wait to reveal the similarity the more moved and impressed the person will be. Don’t wait too long as well, else I can appear as tricky.

 

  1. Comm-YOU-nication

‘You’ is more powerful and striking than same 3-lettered word ‘Sex’. Whenever, I say ‘you’ it pushes the pride button of the people. Could you please tell me where the ATM is?

 

  1. Exclusive Smile

Adjust the intensity of my smile. Reserve big smile for big people.

 

  1. Avoid Cliche

Especially when chatting with big winners.

 

  1. Make ‘em Rhyme, Clever, Funny

Employ different tones, pace and expressions. Harness the power of pauses (silence).

 

  1. Call a Spade a Spade

Don’t hide behind euphemisms. Call a circle a circle. Big winners speak plain and clear.

 

  1. Trash Teasing

Avoid humor that comes with someone’s expense.

 

  1. See through Their Eyes

Deliver the news considering how they will receive it, not how I feel about it.

 

  1. Dodge Unwelcomed Questions

Repeat the same answer in same tone, when I feel the question is unwelcomed or invasive. Hearing the same response will usually stop the rude interrogator.

 

  1. Don’t compliment someone’s work.

Instead say how much pleasure or insight it gave me.

 

  1. Never Naked Thank you.

Always be specific when thanking someone. Thank you for your time. Thank you for asking. Thank you for meeting me.

 

  1. Try Something New

Once a month, try new sport, go to an exhibition, hear a lecture on topic out of my field. Overtime I will accumulate the lingo across various fields.

 

  1. Ask Insider Questions

Simply ask a friend who speaks the lingo of the crowd to teach me opening questions. Dentists for example ask each other, are you following general practice or specialization?

 

  1. Speak Insider Language

When buying diamond, don’t say show me something better. Say show me something ‘finer’.

 

  1. Read Hobby / Profession Magazines

Scan interview sections. I will sound more like an insider.

 

  1. Read Dos and Taboos

Before I even land a toe in foreign soil, read dos and don’ts of the country.

 

  1. Buff for Bargains

Find several vendors, learn from all. Buy from one. Arm myself with insider language.

 

  1. Be a Copycat

Imagine the person as a dance instructor. Follow their movements.

 

  1. Echo words

Repeat their choice of nouns, verbs, prepositions, adjectives and echo them back.

 

  1. Potent Imaging

Evoke people interests and lifestyles. Give analogies around them. If the person is pilot, say ‘take off’. If the person loves gardening, say ‘sow the seeds for success’.

 

  1. Employ Empathizers

Don’t just say verbal nods (um-huh, umm). Say I see what you mean.  That’s a lovely thing to say.

 

  1. Employ Anatomical Empathizers

Take one step further. For visual people, say It seems like… For auditory people, say It sounds like … For gut people, say It feels like …

 

  1. WE

Create sensation of intimacy using the words ‘we, our, us’

 

  1. Instant History

Recall some special moment I shared with the person. Find a few words to make them laugh, smile and share the feelings we two felt. Tip – Write down the person’s value, favorite item, hobby, anything that makes them distinct at the back of their business cards.

 

  1. Compliment so he overhears

A compliment that he receives is never as exciting as the one he overhears. Share the good things about him with his friends, families, colleagues.

 

  1. Carry Compliments

Nobody loves the pigeon who carries bad news. Always carry and love the pigeon who spreads positive thoughts and good news.

 

  1. Implied Magnificence

Indirectly praise the person so they don’t feel flattered.

 

  1. Compliment but be stealth

Stealthily sneak praise into the part of the conversation. Don’t try to quiz later on.

 

  1. Killer Compliment

Compliment his distinct, specific and attractive quality he or she has.

 

  1. Always Compliment

Don’t let them think Haven’t I been good to you lately? Always affirm and appreciate their work by saying Nice job! Well done! Cool!

 

  1. Compliment Straightaway

Don’t wait for the right time. Compliment as fast as possible.

 

  1. Take Compliments Well

Don’t reject the compliment. Take it well so the other person will feel welcomed to praise more. Say That’s very kind of you.

 

  1. Tomstone Game

Ask people what would they like to be engraved on their tombstone. Bury it into my memory and wait until the right moment to say I appreciate you (for their values, actions said earlier).

 

  1. Talking Gestures

When on the line, turn smiles into sound, nods into noise.

 

  1. Name Shower

A person’s name is the sweetest voice to that person. Shower the name when talking on phone. In person, use it sparingly to avoid becoming awkward.

 

  1. Smile before the Call

Let a huge smile of happiness engulf my entire face and spill over into my voice.

 

  1. Sneaky Screen

Before putting someone through, sneakily screen the caller. Oh yes I’ll put you right through. May I tell her who’s calling?

 

  1. Salute the Spouse and Secretary

Anyone who is close enough to answer the phone of CEO is close enough to influence his decisions.

 

  1. What Color is Your Time?

What Color is Your Time? Is another creative, simple way to ask “Is this a good time for you to talk?”

 

  1. Constantly change Auto-replies

No jokes. No Music. No inspirational quotes. No boasts. No bells nor whistles. Change it every day. Doesn’t have to be flawless. But be authentic and lively.

 

  1. 10s Audition

Prove I’m worthy of a callback in first 10 seconds of my message.

 

  1. Is he In?

In some cases, forget “Hi, is Bob Smith here, is he in?”. Just imply that I’m his close friend by saying “Hi, is he in?”

 

  1. I Hear Your Other Line

I hear your other line (dog barking, baby crying, spouse calling), ask whether the person has to attend. Whether he needs or not, he will appreciate me for asking.

 

  1. Instant Replay

Record all business conversations to listen to them again. There will always be subtleties I missed the first time.

 

  1. Much or Mingle

Eat before going to parties. Come to eat or come to talk, don’t do both.

 

  1. Rubberneck the Room

When arriving at the party, stop at the doorway. Then s-l-o-w-l-y survey the situation with my eyes travelling back and forth.

 

  1. Choose, don’t just be chosen

Always go around and explore every face in the room. Capture whoever or whatever I want in my life.

 

  1. Open Body Language

Use my wrists and palms to say I have nothing to like. Come talk to me. I accept you and what you’re saying

 

  1. Tracking

Like ATC, track even the tiniest details of the conversation. When I invoke the last major or minor event in anyone’s life, it creates a powerful sense of intimacy.

 

  1. Business Card Dossier

On the back of a person’s business card, write notes to remind the conversation; his favorite restaurant, sport, movie drink who he admires where he grew up a joke he told. Refer to the note in my next conversation.

 

  1. Eyeball Selling

Human body is 24/7 broadcasting station signalling You thrill me You bore me I love that aspect of your product. Use my eyes as a cameras to pick up all these signals.

 

  1. See No Bloopers Hear No Bloopers

Ignore minor spills, slips, fumbles. Big winners never gape at another’s accidental flaws.

 

  1. Lend a Helping Tongue

When someone’s interrupted, help him get back to his story Now please get back to your story. So what happened after…

 

  1. Make WIFFM WIIFY Obvious

Reveal what’s in it for me as well as the other person. Divulge the respective benefits.

 

  1. Let Them Savor the Favor

Let the relish the joy of his or her favor before I make them pay the pier (pay the cost of his favor).

 

  1. Delay before asking for Reciprocity

If someone owes me something, wait a suitable amount of time before asking them to pay back.

 

  1. Let Enemies be Friends at Parties

Leave tough talk for tougher settings. Even when sitting next to my enemies at the table, smile and nod.

 

  1. No Tough business at the Table

When eating, it’s OK to brainstorm and discuss the positive side of business. Just no tough business.

 

  1. No Serious business at Chance Encounters

Chance encounters are for chit chat. Keep the melody of my unexpected meeting sweet and light.

 

  1. Empty Their Tanks

Let people empty their feelings first. Their inner noise has to be emptied first before they start receiving my message.

 

  1. Echo the Emo.

Let them emote. Hear their facts but empathize like mad with their emotions.

 

  1. My Mistake, Your Gain

What I could do for this suffering soul so he or she will be delighted I made the mistake?

 

  1. Leave an Escape Hatch

Whenever you catch someone lying, flinching, exaggerating, distorting, or deceiving, don’t catch or correct the culprit, unless it’s my responsibility.

 

  1. Forward the compliments to their bosses

The surefire way to make people care enough is to spread their good works to their bosses.

 

  1. Lead the Listeners

No matter how big the cat is behind the podium, crouched inside is a little scardy-cat who is anxious about social acceptance. Lead the listeners in a positive reaction.  Be the first to applaud or publicly commend the man or woman I agree with or want favors from.

 

  1. Courtesy Scorecards

Numbers continually fluctuate but one rule remains. Not keeping an eye on the courtesy scorecard will get me thrown out of the game. Permanently.


Kyaw Wai Yan Tun

Hey, I’m Wai Yan. I help people make full use of digital in reaching their goals. Outside nine-to-five, I enjoy sharing my knowledge and designing visuals. I see it as my way of making the world a more beautiful and insightful place.