Most businesses think they’re providing exceptional customer service while, customer satisfaction levels across many industries hasn’t improved for decades. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by re-configuring your customer service Read more…
Kindle | Hardcover | Audiobook Way back in 1990s when the Internet was dubbed as the World Wide Wait by founder of Amazon himself, Bezos quit his day job and bootstrapped Amazon with $300,000 loan from his parents. Today Amazon dominates the global e-commerce and constantly leapfrogging in artificial intelligence Read more…
Blood, sweat and pixels gives us a glimpse into the pain and passion that goes unnoticed into bringing modern games into the market. One of the interviewees said. “Making games is sort of like shooting movies, if you had to build an entirely new camera every time you started.” Challenges Read more…
Reading is without a question one of the most successful habits anyone can ever develop. If you’re like me, the mere feeling of turning the last page and closing the cover calls for a sense of accomplishment. Sure, reading just for the sake of reading is pointless. Ironically, the true Read more…
Say hello to ‘remainder’ book industry. Imagine a publisher prints a thousand books and sells about 70-80%. Sponsors like Big Bad Wolf pick up the remaining stock in volumes at a negotiated price. For the publisher, the benefits are twofold: they clear excess stock and at the same time save Read more…
Since my first hiring experience in 2017, I had many instances of firsthand learning in assessing the fit of potential hires. I feel sharing these can help many others in similar situations. And I’ll do this in a way that it is an advice to my own self so I Read more…
On your Career and Contribution Asking this question will help you identify the right platform to test the skills you have, learn quickly in the new ecosystem, and figure out the skills you need to learn as you go along. What are 2 or 3 areas that I can start Read more…
Ask a tie-down question. Frame your question in a way that solicits Yes. The more conformity they produce, the more agreeable they become and the more likely you’re going to close them. Investing in a quality product makes sense? Doesn’t it? Overhead expenses are costing you a fortune? Aren’t they? Read more…
Predictably irrational explains why we we are irrational and how our irrationality follow in a predictable fashion. How would you know if a circle is big or small? When you see another circle that is bigger or smaller in comparison. We understand the world in terms of relative Read more…
Have you ever wondered how the legendary brands you see all over the place like Kodak and Nokia have vanished into thin air? How the mighty fall by Jim Collins explains exactly just that. Their falls had nothing to do with economic factor nor bad luck, Jim argues. Instead it’s Read more…