Summary: Disney U by Doug Lipp
At Disney, there are no employees. There are cast members who are living by Disney values and delivering extraordinary customer service and making the world …
Customer Service
Summary: Hug Your Haters by Jay Baer
Most businesses think they’re providing exceptional customer service while, customer satisfaction levels across many industries hasn’t improved for decades. Eighty percent of companies say they …
Summary: Never Lose a Customer Again by Joey Coleman
All businesses are H2H. Forget B2B and B2C…. Business is about people selling to people that will be used by people. Sadly, most businesses are …
Summary: Delivering Happiness by Tony Hsieh
Your Culture Is Your Brand Culture and brand are two sides of the same coin. Get the culture right, most of the other stuff including …
Summary: Creating Magic by Lee Cockerell
Great leadership is directly correlated with customer satisfaction. Highest guest satisfactions always resulted from positive guest-cast member interactions. And most successful cast members had leaders …