Summary: A Complaint Is a Gift By Janelle Barlow
A Complaint Is a Gift Strategy Imagine that a friend comes to visit on your birthday with a lovely present in hand. The first thing …
Customer Service
Summary: Amaze Every Customer Every Time By Shep Hyken
Amazement is the level of customer experience that gives you a clear advantage in any economy and any marketplace. Amazement is the competitive edge that …
Summary: The Amazement Revolution By Shep Hyken
The Amazement Revolution is about indoctrinating yourself and your team in the phenomenon known as amazement. The book is built on own observations, based on …
Summary: The Gold Standard By Colin Cowie
Grabbing Attention in a Saturated Market Your customer has their choice of products and services. You want them to choose yours. If they can’t find …
Summary: The Amazement Revolution By Shep Hyken
To keep external customers happy, you must make sure your employees know that you care about doing what’s right by them, day after day after …
Summary: The Experience Economy By B Joseph Pine II
Welcome to the Experience Economy Experiences are as distinct from services as services are from goods, but one that has until now gone largely unrecognized. …
Summary: What the Customer Wants You to Know By Ram Charan
The Problem with Sales In many businesses, there is a glut of suppliers and more suppliers entering the market everyday, and thanks to the Internet, …
Summary: The Apple Experience By Carmine Gallo
Enriching Lives What does it mean to provide extraordinary customer service? Well, if you study the brands that do it well such as Disney, Four …
Summary: Excellence Wins By Horst Schulze
Kindle | Hardcover | Audiobook Three Universals There are three things your customers want. First, they want a product or service or other output with …
Summary: The Zappos Experience By Joseph Michelli
PRINCIPLE #1 Serve a Perfect Fit Keeping together is progress. Working together is success. —HENRY FORD Let’s assume you have a job opening. Your final …
